A Survey on Clients’ Opinions in Isfahan’s Public Hospitals About Effective Factors in the Fulfillment of Referral System

نویسندگان

  • Asadollah Shams
  • Hassan Ashrafi-rizzi
  • Saeed Afrough
  • Marzieh Javadi
  • Amin Shams
چکیده

INTRODUCTION Cutting back on the staff and equipment and also reduction of costs and devices, balanced distribution of resources for optimal use and prevention of unreasonable costs for patients are some advantages of the fulfillment of referral system process. Accordingly the purpose of the present study is to determine factors affecting the fulfillment of referral system process from the viewpoints of clients of Isfahan's public hospitals so that health system could benefit its advantages. METHODOLOGY The research is a descriptive-analytic survey and the population consisted of clients referring to public hospitals of Isfahan Province. Hospitals conforming to health network in cities of Falavarjan, ShahinShahr, Shahreza, Naein and some public hospitals of Isfahan city were selected for study. Cluster sampling was applied and at the end 400 subjects were selected by simple random sampling. FINDINGS Results showed that awareness and satisfaction in urban communities and motivation in rural are of higher levels. Regarding insurance status, those covered by Social Security have the most referrals to all levels and those covered by Health Service Insurance have more referral to the first level. The mean score of awareness of clients about referral system among the hospitals investigated shows a significant difference (p-value≤0.05). CONCLUSION Results indicate that from the viewpoints of urban clients, the rate of the awareness of and satisfaction with the way of offering health services at primary levels and from that of rural clients motivation affect the fulfillment of referral system process. Therefore improvement of these factors could make the system more efficient.

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

ثبت نام

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

Factors Affecting the Preferences of Primigravida Women for Choosing a Public Hospital

Introduction: Finding the factors affecting patients’ tendency to a hospital, can improve the health system. The purpose of this study was to recognize the factors affecting primigravidas’ preferences to select a public hospital, in order to determine the correlation on these preferences. Methods: In this cross-sectional study, 220 p...

متن کامل

Barriers to the Implementation of a Referral System in Hospitals in the Health Reform Plan: Shafa Hospital in Kerman

 Barriers to the Implementation of a Referral System in Hospitals in the Health Reform Plan: Shafa Hospital in Kerman Aidin Aryankhesal 1, 2, Farzaneh Mahmoudi Meymand 3 * 1Department of Health Services Management, School of Management and Medical Information,  Iran University of Medical Sciences, Tehran, Iran 2Health Management and Economics Research Center, Iran University of Medical Scien...

متن کامل

Examination and Evaluation of the Use of Toys in Iran Public Libraries

Abstract Purpose: Due to the importance of using toys in libraries and its unreasonable role in the development of individual and social personality of children, today many libraries around the world, as well as in Iran by the Iran Public Libraries Foundation, use this possibility. Continuation of the process of sending toys by the Iran Public Libraries Foundation requires a thorough review of...

متن کامل

Attitude of Supervisors of Yazd Educational Hospitals towards the Role of Personnel Element on the Market Share of Hospital Services

Introduction: Quality of services extremely depends on how personnel have contact and interaction with the clients. Moreover, the personnel’s attitudes and their behaviors with the clients significantly affect clients’ perception of quality of services and consequently influence their satisfaction as well as their absorption to the services of an institution. This study intends to investigate t...

متن کامل

Emergency Referral Transport for Maternal Complication: Lessons from the Community Based Maternal Death Audits in Unnao District, Uttar Pradesh, India

Background An effective emergency referral transport system is the link between the home of the pregnant woman and a health facility providing basic or comprehensive emergency obstetric care. This study attempts to explore the role of emergency transport associated with maternal deaths in Unnao district, Uttar Pradesh (UP).   Methods A descriptive study was carried out to assess the causes of a...

متن کامل

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

ثبت نام

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

عنوان ژورنال:

دوره 21  شماره 

صفحات  -

تاریخ انتشار 2013